Multi-Family Sales Account Coordinator

Description

Position Summary

The Multi-Family Sales Account Coordinator provides critical administrative, coordination, and operational support to the multi-family sales team. This role works closely with outside and inside sales representatives, estimators, operations, and customers to ensure projects move smoothly from bid through delivery. The ideal candidate is highly organized, detail-oriented, and comfortable managing multiple projects in a fast-paced, deadline-driven environment.

Key Responsibilities

Provide administrative support to outside sales, inside sales, and estimators

Prepare, process, and track quotes, bids, proposals, and sales orders

Maintain accurate order entry and updates in the ERP system

Coordinate pricing, takeoff, and scope revisions

Assist with project setup, documentation, and customer information

Track bid deadlines, project milestones, and timelines

Coordinate order releases, backorders, and change orders

Communicate order status, deliveries, and schedule changes

Maintain organized project files

Serve as a liaison between sales, purchasing, inventory, manufacturing, and delivery teams

Support delivery coordination and jobsite requirements

Assist with resolving order discrepancies, shortages, and billing issues

Maintain customer, pricing, and project data in CRM/ERP systems

Run basic sales, backlog, and project status reports

Track awarded and lost bids and assist with follow-up

Prepare submittals and support contract and compliance documentation

Requirements

Skills & Qualifications

Strong organizational skills and attention to detail

Ability to manage multiple projects in a fast-paced environment

Strong communication skills with internal teams and customers

Experience with Bistrack and Microsoft Office (Excel preferred) is a plus

Knowledge of construction or building materials terminology is a plus