Company Overview

Join USPS, the United States Postal Service, and become a part of a team dedicated to delivering high-quality customer service. USPS is committed to innovation and operational excellence, and this position plays a critical role in enhancing our reputation and customer satisfaction. As a member of our customer service team, you will be an essential part of providing the reliable, friendly, and efficient services that our customers depend on. This is an entry-level position with opportunities for growth and advancement within the organization.

Role and Responsibilities

In this role, you will be responsible for assisting customers and ensuring their needs are met with accuracy and professionalism. You will handle various customer inquiries and ensure the highest level of service is delivered every time. Your responsibilities include:

Assist customers with inquiries regarding postal services, products, and rates.
Provide information about shipping and delivery options, both domestic and international.
Handle customer complaints and resolve issues in a timely and effective manner.
Process transactions, including mailing, shipping, and product sales.
Ensure the accuracy of customer orders and billing details.
Maintain a clean and organized workspace while following all postal service procedures and safety protocols.

Required Skills and Experience

High school diploma or equivalent.
Strong communication and customer service skills.
Ability to resolve customer issues with professionalism and courtesy.
Basic computer skills, including familiarity with email and office software.
Attention to detail and accuracy in handling transactions.
Ability to work in a fast-paced environment with a focus on customer satisfaction.

Preferred Qualifications

Experience in a customer service role, preferably in retail or a similar field.
Basic knowledge of postal services and products.
Experience working with payment systems and handling cash transactions.

Compensation and Benefits

Competitive salary with opportunities for performance-based pay increases.
Comprehensive benefits package, including healthcare, dental, and vision coverage.
401(k) retirement plan with company match.
Paid time off and holiday pay.
Employee discounts on USPS services and products.
Opportunities for career development and advancement within USPS.

About USPS

USPS is a leading organization dedicated to providing reliable and efficient mail and package delivery services. Our mission is to connect people and businesses, ensuring timely communication and the secure delivery of important documents and packages. USPS values diversity, teamwork, and career development opportunities. As a USPS team member, you will have the chance to grow your career and contribute to an essential part of American life.

Disclaimer

This is not a job offer from the United States Postal Service (USPS). This post promotes a third-party resource that helps applicants prepare for USPS job applications. USPS does not charge to apply. This role requires applicants to pass an assessment and successfully complete the multi-step hiring process.

How Our Program Helps

Our program equips you with the tools to secure this position, even if you lack prior experience. For a one-time access fee. you will gain access to tools, resources, and unlimited practice assessments.

An exclusive, step-by-step guide to the USPS hiring process
Simulated practice exams with detailed answer explanations
A webinar covering interview tips to help you succeed
A job finder tool to locate USPS roles within a 25-mile radius
Personalized support via email and chat

Apply for USPS Jobs in with Confidence

Do not wait to begin your USPS career as Mail Delivery, Customer Service, Administrative Roles. Our program helps you prepare with practice tests, application guidance, and interview tips. Get ready and apply for USPS jobs in today.

Entry Level Customer Service jobs - Top Pay

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