Manufacturing Application Support Engineer (PFS1 & FDAQ)

🔹 About the Role

We are seeking a Manufacturing Application Support Engineer to support critical plant-floor execution systems (PFS1 & FDAQ) for a leading aerospace manufacturer.

This role is hands-on, production-critical, and requires deep troubleshooting skills, strong communication, and the ability to work directly on the shop floor environment.

🔹 Key Responsibilities

• Provide onsite L2/L3 support for PFS1 and FDAQ applications
• Support shop-floor manufacturing operations, including off-hours and on-call support
• Troubleshoot production issues, perform root cause analysis, and resolve system failures
• Support enhancements, bug fixes, and minor development work
• Collaborate closely with production operators, engineers, quality teams, and IT
• Maintain documentation for incidents, workflows, and RCA reports
• Follow change management & deployment processes (ServiceNow/JIRA)

🔹 Required Technical Skills

PFS1 (Legacy Manufacturing Execution System)

• ANSI C, SQL, Fortran
• DCL Scripting (OpenVMS / VMS environment)
• File Editors: EDT or TPU
• Forms Management System (FMS)
• Oracle RDB / SQL
• Oracle SQL*Plus
• Library/CMS, Linker, Compiler tools
• (Strong legacy system troubleshooting is critical)

FDAQ (Custom Web Application)

• .NET / ASP / ASPX
• Web application support
• SQL
• Debugging and enhancement experience

🔹 General Requirements

• 6–8 years of application support experience
• Strong manufacturing or plant-floor background
• Excellent analytical, listening, and communication skills
• Calm under pressure during production issues
• Experience writing RCA documents and support SOPs
• Ability to work onsite in a fast-paced production environment

🔹 Education

• Bachelor’s degree in Computer Science, Engineering, IT, or equivalent experience

🔹 Preferred Qualifications

• Experience in aerospace, defense, or regulated manufacturing
• Understanding of traceability, compliance, and quality systems
• Ability to obtain a security clearance (if required)