Brief Description

The IT Technician Apprentice will use technical skills and experience to support client IT needs. The position requires some technical troubleshooting and diagnostic skills, along with good communication abilities.

Responsibilities

Telephone and email support for client companies (Level 1 support). Effectively communicate with clients to gain understanding of technical issues and accurately relay information to support staff members.
Troubleshoot/resolve hardware and software performance and general PC, network and printer problems.
May install, upgrade and support computer hardware and software.
Perform voice/email system setup
Perform set-up for new users
Assist with IT projects as directed
Collaborate with customers and vendors as directed
Support all company policies and procedures
Communicate effectively with all contacts

Requirements

Technical skills and some knowledge/experience with IT protocols, software and hardware operations.
Troubleshooting diagnostic skills and ability to perform entry-level root cause analysis of technical issues
Ability to communicate effectively with technical and non-technical users
Self-starter who takes initiative to resolve problems
Able to work with a team.
Able to perform on-call work when necessary.
Currently attended or recently attended school at the college level with an IT curriculum.

Must be able to work approximately 20 hours per week.

The Following Skills Are a Plus

Microsoft Operating Systems (Server and Desktop)
VPN and remote access methodologies
Server and desktop hardware installation, configuration and support skills
SonicWall firewall and network security experience
PowerShell Scripting

Summary

Netability is committed to providing equal opportunity in employment for all people without regard to the following: race, color, religion, age, gender, sexual orientation, marital status, gender identity, national origin, physical or mental disability, service in the military, or any other attribute or characteristic protected by law.

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IT Technician Apprentice