Program Manager, Workforce Training and Professional Development

This job was posted by https://www.kansasworks.com : For more

information, please see: https://www.kansasworks.com/jobs/13386457

**Job Summary**

Develops and implements plans and programs, ensuring all service

standards and defined University goals are met. Manages daily

operational activities including record management, staff

administration, and regulatory compliance. Oversees day-today advising,

retention, marketing, advocacy, training, and strategic initiatives.

**Essential Functions**

• Manage program(s) through creation of program plans, management
  
  

tools and reporting capabilities. Perform research and develops

metrics to measure program success against program goals.

• Engage with leadership, faculty, staff and/or other community
  
  

partners to build programming that helps to achieve targeted

outcomes. Cultivate existing and identify new opportunities for

partnerships, collaborations, and service enhancements.

• Analyze data to determine achievement with assigned goals and
  
  

compliance with rules and regulations. Communicate and document

program results, quality outcomes, and progress metrics to

stakeholders.

• Assist with the development and coordination with related
  
  

departments to facilitate recruitment, outreach, communications,

and/or marketing of related programs and services.

• Collaborate with University staff and students to foster program
  
  

success, and provides program communications, status reports, and

services throughout the enrollment and registration process. Monitor

compliance with program rules and regulations, provides status

updates, and monitors student academic progress as required.

**Job Duties**

35% - Microcredential/Badge Development: Work with departments on

micro-credentials proposals; Facilitate university, industry, and

employer partnerships; Maintain the micro-credential proposal form and

approval workflows; Ensure compliance with 1 EdTech standards and best

practices.\

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25%-Registration Management: Reconcile enrollment records across

Reporting Services, with physical forms. Coordinate with Financial Aid

and Financial Operations as necessary to resolve registration issues.

Assist with technical or registration issues by working with the

Helpdesk, IT, or the Registrars Office. Communicate semester start dates

and enrollment reminders to badge instructors, monitor enrollment, and

coordinates with the Instructional Design and Access (IDA) team for

Blackboard-related issues. Teaching commitments are confirmed each

semester, and EPAFs are submitted for instructor payment.\

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15% - Learner Services: Monitors [email protected] and responds to

learner questions. Ensure enrolled students receive course access

emails. Assist with technical or registration issues by working with the

Helpdesk, IT, or the Registrars Office. Work with badge issuer platform

to ensure badges and micro-credential are issued to completers in a

timely fashion. Educate learner/earners on micro-credential

opportunities and ways to promote competencies through earned badges.\

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10% - Communication and Marketing: Work with the WPCE communications

manager on marketing to promote and build awareness of micro-credential

programs; coordinate website and catalog content. Create, manage, and

refine an annual marketing plan.\

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5% - Assessment: Develop a process for assessment of micro-credential

programs and learner experiences, and reporting of badges issued.\

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5% - Strategic Planning: Member of Digital Credentials Steering

Committee. Engage with committee members to generate and develop new

program ideas and ensure ideas align with the Universitys mission,

priorities, strategies, and values.\

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5% - Vendor Management: Stay informed of new vendor releases and

developments. Encourage and promote the acceptance and sharing of

credentials issued.

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Other Duties: Other duties as assigned by E ecutive Director, including

leading and participating in badge and microcredential professional

development opportunities.

Required Education And Experience

• High school diploma or equivalent
• Seven (7) years managing or coordinating complex projects and/or
  
  

developing programs, every 30 hours of college coursework may be

substituted for one (1) year of experience.

Knowledge, Skills And Abilities

• Competencies/Knowledge, Skills, and Abilities:
• Successful and demonstrated experience with program management
  
  

and/or development of new projects or initiatives.

• Demonstrated good judgment in decision-making, organization, program
  
  

evaluation and assessment

• Excellent communication, time-management, and organizational
  
  

Abilities

• Demonstrated ability to build and maintain positive professional
  
  

relationships.

• Demonstrated ability to lead people, projects, and/or teams.
• Skilled in identifying problems and proposing practical,
  
  

evidence-based solutions.

• Proficient in the use of Microsoft Office Suite and data management
  
  

tools (e.g., Excel, Word, student information systems, CRM

platforms).

Preferred Qualifications

Bachelors Degree

Professional experi