IDP Technology HelpDesk Specialist

Department: IDP Information Technology Center

Campus Location: Wichita, KS - WSU Main Campus

Hire Type: Full Time

Pay: Commensurate with experience

Work Schedule: Typically, Monday - Friday 8:00 am - 5:00 pm;

work is performed on-site and in person.

Export Compliance Requirement: This position requires access

to EAR or ITAR controlled technologies. Applicants are required to

be eligible for employment under U.S. export control laws and must

meet the requirement of being a “U.S. Citizen”.

Job Detail

Join the IDP Information Technology Center at Wichita State

University and help empower students and staff with reliable,

high‑quality technology support. In this hands‑on role, you’ll be

the go‑to problem solver for end‑user devices, ensuring our campus

community stays productive and connected. If you’re passionate

about troubleshooting, enjoy helping others, and are ready to grow

your IT career in a dynamic environment, we’d love to meet

you.

Job Summary

Provides direction for activities related to individual end-user

computing productivity for staff and students, including

specifying, procurement, asset tracking, securing and disposal at

end of life of portable and desktop devices. Responsible support of

end-user computing software applications and operating

systems.

Essential Functions

Responds to and diagnoses problems through discussions with users,

including problem recognition, research, isolation and resolution.

Solves less complex equipment and application issues. Refers

problems that require higher level of expertise and/or in-person

service to desktop support staff. Alerts appropriate staff to

issues that have potential to disrupt network functions. Assists in

defining and developing best practices, processes, and policy for

client services to ensure alignment with company strategies and

goals. Other duties as assigned.

Required Education and Experience

• High school diploma or equivalent
• Two (2) years of experience in a professional technical support

environment. Every 30 hours of college coursework can be

substituted for one (1) year of experience.

Knowledge, Skills and Abilities

Knowledge of end‑user computing hardware, including desktops,

laptops, and peripherals.

Knowledge of common operating systems, such as Windows, macOS, and

basic mobile OS environments.

Knowledge of standard productivity software and end‑user

applications.

Knowledge of troubleshooting methodologies for technical support

environments.

Knowledge of organizational best practices and IT policies related

to client services.

Skill in diagnosing and resolving routine technical issues for

hardware and software.

Skill in communicating clearly with end users to gather information

and explain solutions.

Skill in prioritizing and escalating issues appropriately.

Ability to work both independently and collaboratively with desktop

support staff.

Ability to remain attentive to issues that could impact broader

network or system functionality.

Ability to manage time and tasks efficiently in a fast‑paced

support environment.

Physical Requirements

Ability to operate a computer and other office equipment including

but not limited to phone, printers, copiers, and calculators.

Ability to communicate with others and accurately exchange

information. Ability to remain in a stationary position. Ability to

interpret effectively, accurately and impartially, both receptively

and expressively.