Bilingual Senior Customer Service Representative

A company is looking for a Bilingual English and Spanish Senior Customer Service Representative.

Key Responsibilities

Provide information and support to a high volume of callers regarding health care plans and billing inquiries

Resolve complex billing issues and customer complaints while maintaining compliance with regulations

Maintain tracking logs of escalated patient correspondence and provide status updates to leadership

Required Qualifications

High School Diploma / GED

Must be 18 years of age or older

2+ years of customer service experience or experience in a medical office or call center

Bilingual fluency in English and Spanish

Ability to commit to full-time attendance during the training period