Account Supervisor, Social Media

Overview

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In this role you drive strategic social programs for key enterprise clients, acting as a senior partner to both clients and internal teams. You shape channel and content strategies, guide social and community work, and ensure measurable business impact. You’ll lead a team of Social Media and Community Managers, coordinating across departments to deliver integrated, on-brand programs. This is a high-impact advisory role with a focus on growth, renewal, and strategic excellence.

Compensation / Benefits

• remote-friendly /
• competitive compensation
• OTE or salary-based pay options
• salary transparency with posted ranges
• benefits plans for permanent staff
• diversity, inclusion, and accessibility commitment

Responsibilities

• Develop social media strategies aligned with client objectives, audience behavior, platform trends, and cultural context
• Translate business goals into concrete channel, content, and community plans
• Cultivate senior client relationships as a trusted advisor and extension of the client team
• Lead business reviews, content planning, and performance presentations to inform recommendations
• Guide clients through platform trends and identify opportunities to enhance social presence
• Identify expansion and upsell opportunities in collaboration with Sales and Strategy
• Contribute social expertise to RFPs and new business pitches
• Oversee execution of social programs including content planning, publishing, community management, reporting, and optimization
• Mentor Social Media and Community Managers, maintaining cohesive editorial calendars and channel plans
• Manage account scopes, budgets, timelines, and deliverables; monitor risks and escalate as needed
• Monitor performance, derive insights, and recommend optimizations to improve results
• Foster collaboration with Creative, Production, Influencer Marketing, Paid Media, Strategy, Analytics, and Sales
• Provide guidance and ensure quality, timely delivery across programs

Key requirements

• 7+ years of experience in social media, digital marketing, or account management with direct client-facing experience
• Proven ability to lead social strategies for complex or enterprise brands
• Strong understanding of organic social, content strategy, community management, platform practices, and social measurement
• Experience xklufbp mentoring Social Media/Community Managers or similar roles
• Demonstrated ability to manage senior client relationships and navigate escalations
• Data-driven mindset translating performance into insights and strategic recommendations
• Strong operational skills: scopes, budgets, timelines, cross-functional workflows
• Exceptional communication, presentation, and relationship-building skills
• Track record of strengthening client partnerships and driving account growth
• Experience across paid media, influencer marketing, or creative/production is a plus
• strong communication and presentation
• relationship-building
• leadership and mentorship
• organic social strategy
• content planning and editorial calendars
• community management