DELI/BACKUP ASST DEPT LEADER

Overview

In this role you support the Deli Department by planning, organizing, training, and directing associates to deliver prompt, courteous service and maintain quality. You work closely with the Department Manager to optimize staffing, production, and merchandising while upholding company values and safety. You'll manage temperature logs, ordering, and product presentation to help maximize store sales and improve customer experience. This position offers hands-on leadership in a fast-paced deli environment with a focus on compliance and process improvements.

Responsibilities

• Assist Department Manager in organizing work, staffing, and training schedules to ensure prompt service
• Maintain accurate temperature logs and train staff to ensure proper records
• Respond professionally to customer and associate inquiries, complaints, and requests
• Use Computer Assisted Ordering to manage stock levels and balance on hand in the absence of the Department Manager
• Oversee pricing, merchandising, signage, product rotation, and shelf layout to ensure freshness and quality
• Support company initiatives and policies, including maintaining a harassment-free, inclusive work environment
• Provide input on department budgets, goals, and results
• Supervise and coach direct reports, conduct performance reviews, and give feedback

Key requirements

• Willing to work weekends and holidays
• Effective written and verbal communication
• Demonstrated aptitude to manage people and organize workloads
• Ability to remain calm under pressure and leave a positive impression on customers and staff
• Skills in production, merchandising, and customer service relevant to merchandise sales
• Understanding of department operations and related laws and safety regulations
• Ability to operate cleaning solutions, sharp tools, and deli slicing equipment
• Qualified to operate power machinery and tools (power jacks, box cutters, balers, compactors)

• Communication skills
• Conflict resolution
• Team leadership
• Computer Assisted Ordering (CAO)
• Merchandising and pricing expertise
• Temperature logging and compliance