Solutions Engineer, ITSM

Overview

In this Solutions Engineer role, you will partner with enterprise sales and channel teams to design and demonstrate Atlassian ITSM solutions that address complex customer needs. You'll map business and technical requirements to Atlassian capabilities, guide the customer through proofs of concept, and drive value-based engagements with executive stakeholders. The role offers exposure to top enterprise customers and a chance to influence product direction through customer feedback. You will operate in a distributed-first environment, collaborating across cross-functional teams to win large-scale deals.

Compensation / Benefits

• health coverage
• paid volunteer days
• wellness resources
• accommodations and adjustments in recruitment
• variety of perks and benefits

Responsibilities

• Specialize in Atlassian ITSM offerings to design, implement, and optimize solutions for enterprise customers
• Collaborate with cross-functional teams to drive the customer journey
• Discover client pain points and map requirements to Atlassian capabilities
• Partner with sales management to align account plans with customer outcomes
• Deliver compelling presentations, demonstrations, and proofs of concepts to customers and prospects
• Work with product management to provide customer feedback and influence the product line

Key requirements

• 5+ years of pre-sales experience with mid-market/enterprise customers
• Strong communication and presentation skills for multi-level audiences
• Experience selling ITSM solutions and enabling customers to manage and deliver IT services
• Creative problem-solver able to translate complex business problems into solutions
• Comfortable communicating with executives and technical audiences
• Customer-centric mindset with track record of executive relationship building

• customer-centric mindset
• strong communication
• collaboration across teams
• ITSM solution knowledge
• ability to map business/technical requirements to capabilities
• proof of concept delivery